Privacy Policy

Welcome to Seasons Pizza. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Seasons Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website seasonspizza.digital, place an order, sign up for promotions, or otherwise interact with our services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services immediately.

This Privacy Policy is written in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We operate through our digital platform at seasonspizza.digital and offer online ordering, delivery, catering inquiries, loyalty programs, and related food services to our customers.

Contact Information

For all privacy-related inquiries, requests, or concerns, please contact us using the details provided above or refer to the dedicated contact section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Username and password (encrypted)
• Payment information (credit card number, billing details — processed securely via third-party payment processors; we do not store raw card data)
• Date of birth (if provided for age verification or promotional purposes)
• Order history and preferences
• Special dietary requirements or food preferences that you voluntarily share

2.2 Usage Data

When you access or interact with our website, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and links clicked
• Referring URLs (the website that directed you to ours)
• Search queries made within our website
• Date and time of your visit
• Session identifiers
• Click-through data and navigation paths

2.3 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (desktop, mobile, tablet)
• Device identifiers (such as advertising IDs, where permitted)
• Screen resolution and display settings
• Mobile network information
• Hardware and software configurations
• Location data (city or region level, derived from IP address, or GPS if you grant permission on mobile devices)

2.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about how you use our Services. This data may include preferences, session tokens, advertising identifiers, and analytics markers. Please refer to Section 8 of this policy for detailed information about our cookie practices.

2.5 Communications Data

When you contact us for support, submit feedback, or engage with our marketing communications, we may collect:

• Content of messages, emails, or chat logs
• Subject lines and metadata of communications
• Survey responses and ratings
• Social media handles or interactions (if you engage with our official social accounts)

2.6 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms (if you use social login features)
• Delivery service partners
• Payment processors and fraud prevention services
• Analytics providers
• Advertising and marketing partners

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing delivery logistics and communications
• Creating and maintaining your customer account
• Processing payments and issuing refunds or credits
• Sending order confirmations, receipts, and status updates
• Providing customer support and resolving disputes
• Accommodating special dietary requests or preferences

3.2 Analytics and Service Improvement

• Analyzing usage patterns to improve our menu, website design, and ordering experience
• Conducting internal research and development
• Monitoring and diagnosing technical issues
• Measuring the effectiveness of our Services and features
• Performing A/B testing and usability studies
• Generating aggregated, de-identified statistical reports

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent, where required)
• Personalizing content, recommendations, and offers based on your preferences and order history
• Administering loyalty programs, contests, giveaways, and referral programs
• Delivering interest-based advertising on our website and on third-party platforms
• Remarketing to previous visitors and customers

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Preventing and detecting fraud, abuse, and unauthorized access
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public
• Responding to lawful requests from law enforcement or regulatory agencies

3.5 Business Operations

• Maintaining accurate business records
• Managing relationships with vendors, suppliers, and business partners
• Conducting due diligence in connection with corporate transactions
• Evaluating and improving internal business processes

4. Legal Bases for Processing

While the United States does not impose a single unified "legal basis" framework for data processing in the way that the EU's GDPR does, we nonetheless identify the following justifications for processing your personal information under applicable U.S. law:

• Contractual Necessity: Processing required to fulfill your orders and deliver our Services.
• Legitimate Business Interests: Processing for analytics, fraud prevention, security, and service improvement.
• Consent: Processing for marketing communications, certain cookies, and targeted advertising — where you have provided explicit consent.
• Legal Obligation: Processing necessary to comply with federal, state, or local laws and regulations.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties in the traditional commercial sense. However, we may share your data in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies to assist us in operating our business. These may include:

• Payment Processors: To securely handle transactions on our behalf (e.g., Stripe, Square, or similar processors)
• Delivery Partners: To fulfill delivery orders (third-party logistics providers)
• Cloud Hosting Providers: To host our website and store data securely
• Email Marketing Platforms: To send transactional and marketing emails
• Analytics Providers: Such as Google Analytics, to help us understand how users interact with our Services
• Customer Support Tools: Help desk and live chat service providers
• Advertising Platforms: Such as Meta (Facebook) Ads and Google Ads, for targeted marketing
• Fraud Prevention Services: To protect against unauthorized activity

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify. They are prohibited from using your personal information for their own independent marketing purposes.

5.2 California "Sharing" Under CCPA/CPRA

Under the CCPA/CPRA, sharing personal information with third-party advertising platforms for cross-context behavioral advertising may constitute "sharing" of personal information, even if no money is exchanged. California residents have the right to opt out of such sharing. Please see Section 10 for information about exercising your California privacy rights.

5.3 Legal Requirements

We may disclose your information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or protect our rights
• Prevent fraud, security threats, or illegal activity
• Protect the vital interests of any individual

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and your rights are materially affected.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

6. Data Security

Seasons Pizza takes the security of your personal information seriously. We implement a range of administrative, technical, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Use

• Encryption: Data transmitted between your browser and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store raw payment card data on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require it for legitimate business purposes. We enforce role-based access controls and require strong authentication.
• Regular Security Audits: We conduct periodic reviews of our systems, networks, and data handling practices to identify and address vulnerabilities.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Secure Infrastructure: Our website is hosted on secure, reputable cloud infrastructure with firewalls, intrusion detection systems, and regular security patches applied.
• Employee Training: Our staff members who handle personal data receive training on data protection and privacy best practices.

6.2 Limitations

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and applicable authorities as required by law.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When data is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal policies.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly (e.g., shopping cart, login sessions). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). These collect anonymized usage data.
• Functional Cookies: Remember your preferences and personalize your experience (e.g., language settings, saved address).
• Targeting and Advertising Cookies: Used to deliver relevant advertisements on our website and third-party platforms. These may track your browsing behavior across websites.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also use the following opt-out tools:

• Google Analytics Opt-Out Browser Add-On
• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

For a more detailed explanation of our cookie practices, including a full list of cookies used and their durations, please refer to our Cookie Policy, available on our website.

9. Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

9.1 General Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., data we must retain for legal compliance).
• Right to Portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

9.2 How to Submit a Privacy Request

To exercise any of the rights listed above, please contact us using one of the following methods:

• Email: [email protected]
• Website: seasonspizza.digital

We will acknowledge your request within 10 business days and endeavor to fulfill it within 45 days. If we require additional time, we will notify you in writing. We may need to verify your identity before processing your request to ensure the security of your information.

10. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are afforded specific rights under the California Consumer Privacy Act (CCPA), as amended and expanded by the California Privacy Rights Act (CPRA), which took full effect on January 1, 2023.

10.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected personal information falling into the following CCPA-defined categories:

• Identifiers (name, email address, IP address, account credentials)
• Personal information under California Civil Code Section 1798.80 (payment information, address)
• Commercial information (order history, purchasing behavior)
• Internet or other electronic network activity (usage data, cookies)
• Geolocation data (city/region level)
• Inferences drawn from other personal information (preferences, interests)

10.2 Your California-Specific Rights

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell/share.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: You have the right to direct us to not sell or share your personal information with third parties for cross-context behavioral advertising. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website homepage or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Under CPRA, you may request that we limit the use of sensitive personal information to specified purposes only.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

10.3 Authorized Agent

California residents may designate an authorized agent to make privacy requests on their behalf. We may require proof of the agent's authorization and verification of the consumer's identity before processing such requests.

10.4 California "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents may request once per year information about personal data disclosed to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

11. Children's Privacy

Seasons Pizza does not market to, target, or solicit personal information from children under the age of 18. If we discover that we have inadvertently collected personal information from a minor without verifiable parental consent, we will take immediate steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we may take appropriate action.

Parents and guardians who become aware of unauthorized data collection from their children are encouraged to reach out to the Federal Trade Commission (FTC) at ftc.gov for guidance on protecting children's online privacy.

12. International Data Transfers

Seasons Pizza is based in the United States and primarily serves customers located within the United States. Your personal information is stored and processed on servers located in the United States.

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Services from outside the United States, you consent to the transfer of your information to the United States.

Where we transfer data internationally (for example, if we engage service providers based outside the United States), we take appropriate safeguards to ensure that your personal information is handled in accordance with applicable privacy laws and is afforded an adequate level of protection.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Seasons Pizza. This Privacy Policy applies only to our own Services. We have no control over and assume no responsibility for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of every website you visit.

Examples of third-party integrations that may appear on our website include social media sharing buttons, embedded maps, third-party payment gateways, and review platforms. Each of these third parties has their own privacy practices which we do not govern.

14. FTC Act Compliance and Consumer Protection

Seasons Pizza is committed to complying with the Federal Trade Commission Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. We strive to maintain transparent and accurate representations about our data collection and processing activities. Our privacy practices are designed to be consistent with FTC guidelines and enforcement priorities, including:

• Clearly disclosing what personal information we collect and how we use it
• Providing meaningful choices about data collection and use
• Implementing reasonable security measures to protect consumer data
• Honoring the commitments we make in this Privacy Policy
• Not engaging in deceptive data practices or misrepresentations

Consumers may file complaints about deceptive or unfair practices with the FTC at reportfraud.ftc.gov.

15. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track user behavior. Currently, there is no industry-wide standard for responding to DNT signals. Our website does not currently respond to DNT browser signals. However, you may use the cookie management tools described in Section 8 to limit tracking activities.

We will continue to monitor regulatory developments regarding DNT and will update our practices accordingly when a standardized approach is established.

16. Filing Complaints

If you believe we have mishandled your personal information or violated your privacy rights, we encourage you to contact us first so that we can address your concerns:

• Email: [email protected]
• Website: seasonspizza.digital

We are committed to resolving complaints promptly and fairly.

16.1 Federal Complaints

If you are not satisfied with our response, you may file a complaint with the following federal regulatory bodies:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov
  Consumer Complaint Assistant: reportfraud.ftc.gov
  Phone: 1-877-382-4357

16.2 California Residents — State Complaints

California residents may also contact the following state authority:

• California Privacy Protection Agency (CPPA):
  Website: cppa.ca.gov
• California Attorney General — Privacy Complaints:
  Website: oag.ca.gov/privacy

16.3 Other State Privacy Offices

Residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, or Texas) may also have the right to appeal our decisions regarding their privacy rights. Please refer to your state's attorney general's office for guidance on filing complaints under your state's applicable privacy statute.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We take all privacy inquiries seriously and will respond promptly.

Our privacy team is available to assist you with any of the following:

• Submitting a data access, correction, or deletion request
• Opting out of marketing communications or data sharing
• Inquiries about our data handling practices
• Reporting a suspected privacy violation or data breach
• Questions about your California or other state privacy rights