Refund Policy

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. Introduction

This Refund Policy applies to all purchases made through our website seasonspizza.digital or through any affiliated ordering channels operated by Seasons Pizza. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms set forth in this policy.

We are committed to providing fresh, high-quality food products and an exceptional customer experience. In the event that your order does not meet our quality standards or there is an error on our part, we will work diligently to make it right. This policy is designed to be fair, transparent, and consistent for all customers.

This policy complies with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state-level regulations governing food service and e-commerce transactions.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received an item or items that are different from what you ordered (e.g., wrong toppings, wrong pizza size, or wrong menu item).
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup.
• Quality Issues: The food you received was undercooked, overcooked, spoiled, or otherwise unacceptable in quality at the time of delivery or pickup.
• Food Safety Concerns: You discovered a foreign object in your food or have a reasonable concern that the food was prepared in an unsafe manner.
• Significant Delivery Delays: Your order arrived substantially later than the estimated delivery window provided at the time of purchase, resulting in food that was cold, stale, or otherwise unenjoyable.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error on our platform.
• Order Not Received: Your delivery order was never delivered and cannot be confirmed as delivered by our delivery system or driver.

3. Non-Refundable Items and Situations

Refunds will generally not be issued in the following situations:

• You simply changed your mind after your order was confirmed and preparation had begun.
• You provided an incorrect delivery address and the order could not be delivered as a result.
• You were unavailable to receive the delivery after multiple delivery attempts.
• The food quality issue is due to your own handling after receipt (e.g., food left out for an extended period).
• You request a refund based on personal taste preferences that do not constitute a quality defect (e.g., you dislike a flavor you specifically ordered).
• Promotional items, complimentary additions, or items obtained through loyalty rewards programs.
• Orders where more than 50% of the food has been consumed before a complaint is raised, unless there is a documented food safety issue.
• Refund requests submitted beyond the eligible timeframe specified in Section 4 of this policy.
• Delivery fees paid to third-party delivery platforms (these are governed by those platforms' own refund policies).

4. Timeframes for Refund Requests

To be considered for a refund, you must contact us within the following timeframes:

Requests made outside these timeframes will not be eligible for a refund unless exceptional circumstances apply, as determined solely at the discretion of Seasons Pizza management.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request:

1. Gather Your Information: Before contacting us, collect the following details:
   • Your full name and contact information
   • Your order confirmation number or receipt
   • The date and time your order was placed
   • A clear description of the issue
   • Photographic evidence (strongly recommended for quality or safety issues)
2. Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: seasonspizza.digital (via the Contact or Support page)
3. Submit Your Request: In your message, include your order number, a description of the problem, and any photos or documentation that support your claim. Use the subject line: "Refund Request – Order #[Your Order Number]".
4. Await Confirmation: Our customer service team will acknowledge your request within 1 business day and may follow up with additional questions.
5. Resolution: Once your claim is reviewed and verified, we will notify you of our decision and, if approved, initiate the refund or alternative resolution within the timeframes specified in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on your original payment method:

Please note that while Seasons Pizza processes refunds promptly on our end, the time it takes for funds to appear in your account depends on your bank or financial institution's processing schedule, which is beyond our control. If you have not received your refund within the stated timeframe, we encourage you to first check with your bank before contacting us.

7. Partial Refunds

In certain situations, only a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only specific items from your order were incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in acceptable condition.
• A portion of the food was consumed before the issue was identified, and the remaining concern is verifiable.
• There was a minor quality issue that did not render the entire order inedible or unacceptable (e.g., one topping was missing from a multi-topping pizza).
• A delivery delay affected only part of the order (e.g., an order with multiple items where some arrived at the correct temperature and some did not).

The amount of a partial refund will be determined by Seasons Pizza based on the specific details of your claim and the value of the affected items relative to your total order cost.

8. Store Credit as an Alternative

In some cases, instead of a monetary refund, Seasons Pizza may offer store credit as a resolution. Store credit may be offered in the following scenarios:

• When a refund is not feasible due to the nature of the complaint but goodwill compensation is warranted.
• As an expedited resolution option when a monetary refund would take several business days to process.
• When agreed upon by the customer as their preferred method of resolution.

Store credit is valid for use on future orders placed through seasonspizza.digital and does not expire unless otherwise specified at the time of issuance. Store credit has no cash value and cannot be transferred to another account.

9. Exchange Policy

Because Seasons Pizza prepares food to order, traditional product exchanges are generally not applicable in the same way as retail goods. However, we do offer the following remedy in lieu of a refund where appropriate:

• Order Replacement: If your order was incorrect or had a significant quality issue, we may offer to remake and deliver (or have available for pickup) a replacement order at no additional charge.
• Replacements are offered at our discretion and are subject to our operational capacity and delivery availability at the time of the request.
• Replacement offers must be accepted at the time they are made. We cannot guarantee replacement availability for requests made hours after the original delivery.
• Accepting a replacement order does not forfeit your right to a refund if the replacement order also fails to meet quality standards.

10. Cancellation Policy

Order cancellations are subject to the following terms:

10.1 Cancellations Before Preparation Begins

If you contact us to cancel your order before our kitchen has begun preparing it, we will cancel the order and issue a full refund to your original payment method. The window for cancellation before preparation begins is typically 5 minutes or less from the time your order is confirmed, depending on current order volume. We encourage you to contact us immediately if you need to cancel.

10.2 Cancellations After Preparation Has Begun

Once your order has entered the preparation phase, cancellations may not be possible. In such cases:

• If a cancellation is accepted despite preparation having started, a partial refund reflecting the cost of ingredients and labor already expended may be issued.
• If preparation is complete or the order is already en route for delivery, cancellations will not be accepted and no refund will be issued for change-of-mind cancellations.

10.3 Cancellations Due to Our Error

In the event that Seasons Pizza must cancel your order due to ingredient unavailability, operational issues, or any reason on our part, you will receive a full refund to your original payment method and will be notified promptly via email or phone.

11. Third-Party Delivery Platform Orders

If you placed your order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), your refund rights may be governed by that platform's own refund and cancellation policy. Seasons Pizza has limited ability to process refunds for orders placed through third-party platforms.

We recommend contacting the third-party platform's customer support directly for refund assistance on such orders. However, if your issue pertains to food quality or safety specifically related to how we prepared your order, you are welcome to contact us at [email protected] and we will assist where we are able.

12. Dispute Resolution Process

We are committed to resolving any disputes or concerns fairly and efficiently. If you are unsatisfied with our response to your refund request, please follow the dispute resolution process outlined below:

1. Step 1 – Internal Review: Contact our customer service team again at [email protected] and request that your case be escalated to a manager or supervisor. Provide your original case or request number for reference.
2. Step 2 – Management Review: A member of our management team will review your complaint and all associated information within 3 business days and provide a final internal decision.
3. Step 3 – Chargeback / Payment Dispute: If you remain unsatisfied after our internal review, you have the right to contact your bank or credit card provider to initiate a chargeback or payment dispute. We encourage you to exhaust our internal resolution process first, as chargebacks can be time-consuming for all parties involved.
4. Step 4 – Consumer Protection Agencies: You may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or your state's consumer protection office if you believe your consumer rights have been violated.

13. Food Allergy Disclaimer and Refund Considerations

Customers with food allergies or dietary restrictions are responsible for reviewing menu items and communicating their requirements clearly at the time of ordering. While we make every effort to accommodate allergy requests and clearly label our menu items, Seasons Pizza cannot guarantee an entirely allergen-free environment due to the nature of shared kitchen equipment and ingredients.

If you experience an adverse reaction due to an allergen that was present in your food despite a specific allergy request being placed at the time of order, please contact us immediately at [email protected]. Such cases will be reviewed on a priority basis and may be eligible for a full refund.

14. Policy Amendments

Seasons Pizza reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at seasonspizza.digital. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed of your rights and our practices. Continued use of our services after any changes constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Refund Policy, wish to submit a refund request, or need assistance with an order, please do not hesitate to reach out to our customer support team: